Hosted / Cloud Telephony
Simply put, Hosted Telephony removes the need for a physical phone system and offers an alternative to purchasing and maintaining a telephone system within the office premises and consequently there is therefore no need for a large capital investment.Hosted telephony offers a fully managed service, with maintenance and software updates taking place automatically in remote secure data centres.
Users are able to access the system through a standard IP handset, or a PC, or Mac based softphone, which provides enterprise grade functionality. Calls are made and received over a connection to the network (such as a broadband connection, or leased line), and from there they are routed via the telephone network to either a fixed line, or a mobile device.Hosted, or Cloud Telephony is being adopted by an increasing number of organisations as a means to refresh their communications technology and as a boost to competitiveness.