Call Recording

The ability to record calls if often regarded as the preserve of large companies with big budgets but for some time this myth has been well and truly dispelled by the number of excellent, cost effective, yet fully functional call recording systems now avavilable.

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Call Logging

Call logging is a software package that can collate the information from your telephone system(.) and is capable of giving you detailed reports on important call data(.) to both improve efficiency and to streamline costs. Aquilacom can offer a range of products to meet both the budget(s) and requirement of the SME marketplace.

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Call Centre Applications

Combine the functionality of both call recording and call logging with real time statistics that can be presented on visual display boards all available via one easy to manage application. Manage multiple sites and be able to view real time statistics from anywhere, on a PC, tablet device, mobile phone, or on a large visual display screen. Aquilacom has a wealth of experience in delivering bespoke solutions to the call centre environment with the minimum of downtime and disruption.

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Music on Hold & On Hold Productions

From installing just a simple MP3 player using your own playlist, in order to replace the annoying music on your telephone system, to a fully bespoke recording, Aquilacom has it covered. Our professional recording suite can offer:

- Scriptwriters to write your bespoke messages
- Professional voice artists to record them
- Music to enhance the voice and remove any silence on hold
- Licence prepaid as part of the package price so (no) alleviating the need to pay a separate PRS/PPL licence

We can even record a company specific welcome and voicemail messages for the complete professional package.

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